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UX & UI Design

Good design lets people finish what they came to do without thinking about the screen. We research how your users really behave, prototype the journeys that matter, and test them until they feel obvious.

Best for
Teams planning a new product, fixing a flow that leaks customers, or redesigning an old site or app.
Typical timeline
2–8 weeks
Usually starts as
Product Sprint

Sounds familiar?

“People get lost in our app.”

Signs

  • Support gets the same “how do I…?” questions every week.
  • People sign up, then never come back.
  • New features make the screens more crowded, not more useful.

Where we’d start

  1. 01Watch. Sit with five real users and see where they get stuck.
  2. 02Map. Redraw the key journeys so each step has one clear job.
  3. 03Test. A clickable prototype in front of users before anyone writes code.

Screens people understand on day one, and fewer support tickets.

What we do

8 ways we help.

  1. 01UX researchInterviews, analytics and field visits that show what users actually do.
  2. 02Product designFlows and screens for web apps, dashboards and platforms.
  3. 03Web designWebsites that explain clearly and lead people to act.
  4. 04Mobile app designiOS and Android interfaces that respect thumbs, data and small screens.
  5. 05Wireframes & prototypingClickable prototypes you can test on your phone before any code.
  6. 06Usability testingReal people, real tasks, and a clear list of what to fix.
  7. 07Design systemsComponents and rules so every new screen looks like it belongs.
  8. 08UX & conversion auditsA review of your current product with prioritised quick wins.

What you get

On handover.

  • Research findings and user journeys
  • Sitemap and user flows
  • Wireframes
  • Clickable high-fidelity prototype
  • Usability test report
  • Design system and developer handoff
“If someone has to ask how it works, we are not done yet.”
The Makers team

How it runs

5 steps.

  1. 01DiscoverGoals, users and data, gathered in the first week.
  2. 02ResearchInterviews and analytics to find where people struggle.
  3. 03IdeateFlows and wireframes for the journeys that matter most.
  4. 04TestA clickable prototype tested with real users.
  5. 05HandoffFinal screens, components and notes your developers can build from.

Related work

See it in practice.

Questions

Good to know.

Can you work with our own developers?

Yes. We design in Figma and hand over components, specs and notes, and we stay on call while your team builds.

What is a UX audit?

A one-to-two-week review of your site or app. You get a ranked list of problems and fixes, from quick wins to bigger changes.

Do you test with real users?

Always, even if it is only five people. It is the fastest way to find what is broken.

Next serviceDigital Product Development

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What are you building?

Next: a rough budget and your email — under a minute.